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Privacy policy

Please read this document carefully.

Our privacy policy explains how we use the information we collect about you to process orders and to provide an improved service to you. Please read this policy in conjunction with our terms and conditions.

When you sign up with VoIP Traders you signify your consent to the use of your personal information as set out in our privacy policy. If you don't agree with this policy do not sign up. For more details contact us on 0845 450 5644.

What information do we collect?

We will use, store or process personal information that relates to you. This is usually related to transactions between yourself and our website and includes your name, postal address (for billing and delivery), e-mail address, telephone number, age, job title, your credit or debit card number and expiry date and other information collected on registration. This information helps us provide better products and services to you.

How do we use it?

We comply with the Data Protection laws in the UK covering the collection and use of personal information from a website. We process this information for the purpose of dealing with your enquiries and orders; compiling your profile; providing and personalising our products and services; administering account records; processing your payment; maintaining information as a reference tool or general resource; confirming your credit status; carrying out market research campaigns; identify preferences; and meeting legal and regulatory requirements.

We also gather this information and statistics for the purposes of monitoring website usage and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you and are used solely to improve our service to you.

If you stop using the website or your permission to use the website is terminated, we may continue to use and disclose your personal information in accordance with this privacy policy as permitted by law. However, if you wish us to stop e-mailing you with information in connection with the website, please call us on 0845 450 5644.

Information security

The Internet is not a secure medium, so we employ a number of security measures. Credit card details are passed from your browser to Paypal using their secure server software encryption services. Your user account area is protected by your user name and password, which you should never divulge to anyone else.

Please also be aware that communications such as emails, are not secure unless encrypted. Your communications may route through a number of countries before being delivered, so we are unable to accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We believe that we have appropriate policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

All of our employees and data processors that have access to, and are associated with, the processing of your personal information, are obliged to respect the confidentiality of our visitors' information.

To whom will your information be disclosed?

Personal information will not be used or disclosed for purposes other than those for which it was collected, except with your consent. Personal information will be retained only as long as necessary for the fulfilment of those identified purposes or as otherwise required or permitted by law. We will never sell the lists of our customers' email addresses to a third party.

We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisation.

Personal information may be disclosed in connection with a sale, transfer or re-organisation of one or more of VoIP Traders businesses. We will always ensure that any personal Information will continue to be treated in accordance with this privacy policy or as otherwise permitted by law.

Your information may be disclosed for processing to our employees; our affiliates; our group companies and their employees; successors in title to our business; third party consultants, contractors or other service providers who may access your personal information when providing services (including but not limited to IT support services) to us; government bodies and law enforcement agencies and in response to other legal and regulatory requests; auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes, in any jurisdiction where we operate.

VoIP Traders customers have the right not to participate in direct marketing of promotions and new products and services. If you wish to opt out of receiving such communications please inform us.

Personal information held by VoIP Traders is held only in the UK. Personal information may be transferred abroad for the purpose of performing contractual obligations owed by VoIP Traders to you. VoIP Traders will generally seek consent for the use or transfer the information overseas at the time of collection. In certain circumstances, consent with respect to use or disclosure may be sought after the information has been collected but before use. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. VoIP Traders will inform you of the implications of such withdrawal. In order to withdraw consent, you must provide notice to VoIP Traders in writing.

Hyperlinks

The VoIP Traders website may provide hyperlinks, when clicked, that take you to a third party website not controlled by VoIP Traders. Such hyperlinked third party websites may collect and disclose information in a different way to VoIP Traders. We are not responsible for the collection, use, or disclosure of information collected through these third party web sites, and VoIP Traders expressly disclaims any and all liability related to such collection, use, or disclosure.

Your rights

Upon written request, VoIP Traders will inform you whether or not it holds personal information about you, and will provide you with the opportunity to review the personal information it holds and request the update or modification of the same or request its deletion in accordance with this privacy policy. VoIP Traders may charge a £10.00 fee to cover its costs in providing such data to you.

Cookies

VoIP Traders like may other quality companies uses cookies to help track visitors to the website. A cookie is a piece of software that is sent to your browser from our website's computers and is stored on your computer's hard drive. A cookie helps us track visitors, conduct research, and improve our content and services. Cookies do not collect personal information other than the IP address from which you are accessing the website. VoIP Traders only collects personal Information if you knowingly and willingly provide such information.

VoIP Traders does not routinely update personal information unless necessary. Personal information used on an ongoing basis, including information that is disclosed to third parties, will generally be accurate and up-to-date to the best of our knowledge.

Security

VoIP Traders uses a wide variety of technology and security features to ensure the privacy of personal and anonymous information collected by it. In addition, VoIP Traders has strict operational guidelines to safeguard customer privacy at every level of its organisation. Unfortunately, no system is perfect; therefore, VoIP Traders makes no representations or warranties with regard to the sufficiency of these security measures.

VoIP Traders shall not be responsible for any actual, indirect or consequential damages (or any other damages or liability of any kind whatsoever, whether as a result of negligence or otherwise) that result from a lapse in compliance with this privacy policy because of a security breach or technical malfunction. Nothing in this privacy policy shall however limit or exclude VoIP Traders liability in respect of death or personal injury caused by its negligence or for fraud.

VoIP Traders protects all personal information regardless of the format in which it is held. The methods of protection include physical measures, such as restricted access to offices; organisational measures, such as security clearances and limiting access on a "need to know" basis; and technological measures, such as the use of passwords and encryption.

Accountability

VoIP Traders is responsible for Personal Information under its control and has designated an individual or individuals who are accountable for the organisation's compliance with this privacy policy.

VoIP Traders reserves the right to communicate such of your personal information as it holds to third parties which seek the disclosure of it, and which make a legally compliant request for its disclosure. VoIP Traders also reserves the right to communicate your personal information to the relevant authorities if we believe that you are involved in illegal activities or commit any breach of this privacy policy, which would justify such disclosure.

Data protection

You can obtain further information about data protection laws in the UK by visiting the Information Commissioner's website at www.informationcommissioner.gov.uk. You can search for our publicly available Data Protection Notification there, should you so wish. This privacy policy may be modified from time to time without notice.

Your consent

By submitting personal information (including, without limitation, your payment and contact/delivery details) to us, you consent to the use of information as set out in this policy. We reserve the right to amend or modify this privacy policy and if we do so we will post the changes on this page. It is your responsibility to check the privacy policy every time you submit information to us or place an order. Use will signify that you agree to any such changes.

In the event the purposes for processing change, then we will contact you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.

The Data Protection Act 1998

We ensure we comply with all the protection the Act affords to you. We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.

Further information

For further information from us call us on 0845 450 5644.